How does the call center order service work outsourced?
When we are approached by a client, we agree with him on all the costs and timing of the project. After that, we introduce the team and create a chat in the telegram, where we connect the project manager, team, business coach and warehouse manager, if necessary.
In this chat, we send templates to fill in the information needed to run, templates for compiling a script, pricing, recommendations from the customer on sales and agree on the starting KPI.
The next step is to connect a business coach, who structures all the information in the knowledge base, prepares scripts that are moderated in the team and sends everything for approval to the customer. Only after coordination, work on the project starts.
The team works 7 days a week from 9 to 2. The main emphasis is on resale and redemption of orders.
Results and reports are sent to the client once a week or once a month (depending on the agreement).
What sets us apart from the competition?
We are very focused on internal work processes. Each of our managers understands that the better he serves the client, the more professional he will become and increase his profits. That is why we work so hard on motivational programs and training that directly affect the company’s success and customer satisfaction.
Customer profit is the most important result and performance indicator, which we focus on in the first place, in addition to other KPIs of the project.
Why should you turn to us?
You owe nothing to anyone. But if you want to try to work with us, we are ready to provide two days of free work on your project, so you can see the quality of training and professionalism of the team.
All we can do is do our job well and learn constantly. This makes our team one, and every day working at JV is better than yesterday.
In JV call center we collect successful projects, appreciate each client, always welcome new acquaintances and professional challenges! We love helping businesses grow and fall in love with their customers through customer experience.
You can get full information about our services on the website, or get help by phone. The specialists of our company will be happy to answer all questions and hold a detailed consultation on the project.