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Prices for services Fulfillment prices Commodity business prices
PRICES FOR CALL-CENTER SERVICES
Installation payment (one-time) From 2000 UAH

☉ IP telephony connection and configuration
☉ Preparation of knowledge base (information blocks) for the project
☉ Providing the required number of operators;
☉ Training of operators.

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Monthly payment (from 2500 to 6000 UAH)

☉ Control and inspection of work by the project manager (from 5 to 40 hours of work per month);
☉ Support of the project (from 1 to 5 hours of work of IT specialists);
☉ Instruction and training of operators;
☉ Record a conversation online;
☉ Monthly statistical reports (Excel).
☉ Access to project statistics online

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Payment of contact center specialists Individually

Incoming calls

☉ From 1 to 30,000 minutes per month in a conversation 3 UAH / minute;
☉ From 30 001 minutes per month in a conversation 2.5 UAH / minute;
☉ Filling in the call card 1 UAH / call;

Outgoing calls

☉ Call processing 3.5 UAH / minute of conversation
☉ Filling the call card 1 UAH / call

Processing chat / mail 12 UAH / chat

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Prices for fulfilment
Order

☉ The cost of shipment and packaging is UAH 10 per order
☉ Each order is packed in a courier package worth UAH 1.5, or free of charge
customer’s own package.
☉ Delivery of parcels may be accompanied by sending SMS messages of UAH 0.70 / SMS.
☉ The cost of the fence return from the state of emergency is equal to the cost of delivery of the parcel in one direction + the additional cost of evaluating the goods 0.5% of the appraised value

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Receipt of goods

☉ Check for lack of 1 UAH / unit.
☉ Storage cost 200 UAH / 1m3

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Prices for outsourcing
Up to 50 leads

☉ Up to 50 customers per day
☉ A personal manager is assigned to your project.
☉ We develop an individual script for your product before launching it.
☉ Order confirmation – UAH 10
☉ Additional sale of goods – 25 UAH per unit
☉ Sale of air – 30%
☉ Pressure on state of emergency for the order 3 UAH

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50-100 leads

☉ 50 – 100 clients per day
☉ A personal manager is assigned to your project.
☉ We develop an individual script for your product before launching it.
☉ Confirmed order – UAH 9
☉ Additional sale of goods – 23 UAH per unit
☉ Sale of air – 30%
☉ Pressure on state of emergency for the order 3 UAH

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More than 100 leads

☉ More than 100 customers per day
☉ A personal manager is assigned to your project.
☉ We develop an individual script for your product before launching it.
☉ Order confirmation – UAH 8
☉ Additional sale of goods – 21 UAH per unit
☉ Sale of air – 30%
☉ Pressure on state of emergency for the order 3 UAH

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Expertise

4 years in the customer service sales market. More than 50 trained professionals in the state. Successful project management experience - support services on the example of Liki 24, Citrus.

Flexibility

We adapt to the client and take into account his specific work-wishes. We make the individual plan of work with the customer and we select experts who on the skills will be as much as possible effective for the concrete project.

Relationships

Most customers have become our friends. We are in favor of the relationship being long-term. Their basis is privacy and mutual respect

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Incoming services
  • Processing calls and applications
  • Hotline
  • Virtual office
  • Support
Outgoing services
  • Telephone survey
  • Database update
  • Calling customers
  • Telemarketing
Thank you for your application!
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