The hotline is a service for receiving customer calls to a multi-channel call center phone. During the telephone conversation, customers receive the most detailed information, ask their questions, and order goods or services.
order a consultation
The hotline service allows round-the-clock support of work with clients’ appeals, increasing loyalty to the company.
Fill out the feedback form on the “Contacts” page, call the specified phone numbers or write to us in messengers. Our managers will consult you in detail and give answers to all questions.
Every company faces the need to process phone calls, inform existing and potential customers about the news, answer questions and more. Especially when the business grows rapidly, it becomes difficult for the company’s internal employees to process a large number of appeals, and customers have to wait a long time on the line, which increases the risk of losing their loyalty.
In this case, JV has a hotline service that helps reduce the burden on the company’s internal service department and increase sales / customer consulting.
Suitable for commercial companies, online stores, supermarket chains and other facilities.
We create a knowledge base of the project, on which each employee is trained. Before the start, each manager must pass a test call to the customer and only he can allow or not allow the manager to work on the project.
On each project, in addition to the manager, there are quality control staff who listen to the manager's calls, provide feedback and generate weekly / monthly reports for the client.
We speak the client's language. Greetings and initial work are conducted in Ukrainian, but if the client speaks Russian, the manager continues the conversation in Russian.
