☉ IP telephony connection and configuration
☉ Preparation of knowledge base (information blocks) for the project
☉ Providing the required number of operators;
☉ Training of operators.
☉ Control and inspection of work by the project manager (from 5 to 40 hours of work per month);
☉ Support of the project (from 1 to 5 hours of work of IT specialists);
☉ Instruction and training of operators;
☉ Record a conversation online;
☉ Monthly statistical reports (Excel).
☉ Access to project statistics online
Incoming calls
☉ From 1 to 30,000 minutes per month in a conversation 3 UAH / minute;
☉ From 30 001 minutes per month in a conversation 2.5 UAH / minute;
☉ Filling in the call card 1 UAH / call;
Outgoing calls
☉ Call processing 3.5 UAH / minute of conversation
☉ Filling the call card 1 UAH / call
Processing chat / mail 12 UAH / chat
order☉ The cost of shipment and packaging is UAH 10 per order
☉ Each order is packed in a courier package worth UAH 1.5, or free of charge
customer’s own package.
☉ Delivery of parcels may be accompanied by sending SMS messages of UAH 0.70 / SMS.
☉ The cost of the fence return from the state of emergency is equal to the cost of delivery of the parcel in one direction + the additional cost of evaluating the goods 0.5% of the appraised value
☉ Up to 50 customers per day
☉ A personal manager is assigned to your project.
☉ We develop an individual script for your product before launching it.
☉ Order confirmation – UAH 25
☉ Upsell of goods – 22% (paid only for the order received on the NP)
☉ Order reminders in new mail for free
☉ 50 – 100 clients per day
☉ A personal manager is assigned to your project.
☉ We develop an individual script for your product before launching it.
☉ Confirmed order – UAH 24
☉ Upsell of goods – 21% (paid only for the order received on the NP)
☉ Order reminders in new mail for free
☉ More than 100 customers per day
☉ A personal manager is assigned to your project.
☉ We develop an individual script for your product before launching it.
☉ Order confirmation – UAH 21
☉ Upsell of goods – 20% (paid only for the order received on the NP)
☉Order reminders in new mail for free
4 years in the customer service sales market. More than 50 trained professionals in the state. Successful project management experience - support services on the example of Liki 24, Citrus.
We adapt to the client and take into account his specific work-wishes. We make the individual plan of work with the customer and we select experts who on the skills will be as much as possible effective for the concrete project.
Most customers have become our friends. We are in favor of the relationship being long-term. Their basis is privacy and mutual respect
- Processing calls and applications
- Hotline
- Virtual office
- Support
- Telephone survey
- Database update
- Calling customers
- Telemarketing
